Refunds & Returns Policy

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let  us know by contacting us at: products@washingtonsquarepasadena.com or use the form below.

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of  these apply, please contact us at nsquarepasadena.com or use the form below with photos of wrong/damaged  items, and we’ll sort that out for you. 

Can I exchange an item for a different size/color?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our  sizing charts—we have one for every item listed on our store, in the product description section.     Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let  us know at nsquarepasadena.com or use the form below within a week after receiving your order. Include your  order number and photos of the mislabeled item, and we’ll send you a new one, or issue a  refund! 

Any other questions?

Get in touch with us here: